LumiFestival

Privacy Policy

Last updated: March 28, 2025

LumiFestival ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LumiFestival.

1. Information We Collect

We may collect personal information that you provide directly to us, such as:

• Contact information (name, email address, phone number, postal address)
• Profile information (username, password)
• Payment information (credit card details, billing address)
• Event preferences and requirements
• Communications you send to us

We may also collect information automatically when you use our website, including:

• Log information (IP address, browser type, pages viewed, time spent on pages)
• Device information (hardware model, operating system)
• Cookies and similar technologies
• Location information

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Communicate with you about services, promotions, events, and news
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience
• Comply with legal obligations

3. Sharing of Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors, such as lawyers, auditors, and insurers
• Government and regulatory authorities, as required by law
• Business partners, with your consent
• In connection with a business transaction, such as a merger, acquisition, or sale of assets

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time
• Objecting to processing of your personal information
• Requesting restriction of processing your personal information
• Requesting transfer of your personal information
• Opting out of marketing communications

To exercise any of these rights, please contact us at [email protected].

5. Data Security

We implement appropriate security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. In particular, emails sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

6. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws different from those in your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Address: 106 Hinton Ave, Hounslow TW4 6AP, United Kingdom

Phone: +44 (746) 738 90 78